WEBVTT – This file was automatically generated by VIMEO
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This is techie and the biz
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a podcast to explain and simplify how business technology
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is changing and why it can benefit your organization.
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Welcome to Techie and the biz, I’m Max sober
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VP of mobility and iot for metal and
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I’m here with my co-host Erica Silber Matt
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tells a digital transformation leader and Nationwide
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mobile communication provider on this
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episode. We want to cover pots or plain
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old telephony service and how recent changes are
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impacting Services Nationwide today. We’re
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going to be talking with Greg Herman director of
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mobile solutions for metal. Hi, Greg.
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Welcome. Thank you for talking to us today.
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It’s great to be here.
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Awesome, when I first met Max, I would email him
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a lot. I know that was very romantic, but I
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would have to make sure my roommate was off
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the phone because I would need a landline to dial up.
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I remember that I’ve got mail. Oh and she was thrilled landlines
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or pots plain old telephone service
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has been around for over a hundred years Mikey Max.
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Oh, thanks. Why is there a push now to
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finally replace it with the past transformation technology? Well, that’s
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a great question Erica. Um, and it kind of
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has a it’s a multifaceted question this past
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few years. The FCC has allowed the
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Legacy carriers to kind of come out of
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contract with those those analog lines, which is
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then led to a reduction of Workforce of
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skilled workers who are able to repair and install them
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as well as the shutdown of Legacy
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central office facilities that provide those last
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mile copper handoffs. So it’s been very
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important to find alternative solutions to provide
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dial tone to those Legacy devices that our
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customers all throughout the industry still have how is
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VoIP or voice over IP different from this
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past transformation solution, so,
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Traditional VoIP, uh typically used a compressed method
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of transmitting audio. Unfortunately with
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Legacy devices like fire panels and
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security panels that compressed audio doesn’t
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actually make it in its entirety back
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to the Central Station and the signals don’t get
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sent and received correctly. So what
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we’ve done with our post transformation product is we’ve
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been able to deliver a purpose-built device as well as
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infrastructure that allows for the uncompressed audio
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to make intact from the panel to
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Central Station that’s been very important very
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successful in ensuring that critical Life Safety Systems
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stay up and running as the forbearance of
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plain old telephone systems continues. How do
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you solve for your past Transformations solution in power
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compared to a traditional path line that does not so if we
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remember when we were kids Max this, you know
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was a long time for you but a little lesson it’s been a hundred
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years.
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Back in those days when we’d have a storm and
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power would go out. Our phones would still work because the dial
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tone power was being delivered by the Central Station or the
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central office rather. So what
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we’ve done here is we’re we’ve created a central office in a
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box that we install out the customer Prem that has internal
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battery backup for itself. So in the
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event of a premise power outage the device just gracefully
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fails over to its battery any in-progress calls
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will stay up and aren’t impacted and
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that battery will keep that those Legacy Analog Devices
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up and running throughout that power outage.
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How long does the battery backup work for?
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So typically under various amounts
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of load right and usage. You
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can typically see up to 24 hours of battery backup. And
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in the event that a customer does need additional battery
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services or resilient power through an extended
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power failure and under interrupted power. Supply
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can be used to augment that internal battery.
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Well, it reminds me. I remember when we were
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living in New York City during the big blackout in
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2003. It was no power anywhere in New
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York City, but my apartment had a phone jack and
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I remember Max all of a sudden had this great idea and
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we thought he was crazy because there
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was of course like 20 of us in this 400 square
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foot apartment in the dark.
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Oh, yeah, I remember that story. I had to climb up to my
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apartment seven stories grab my
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old school technician butt set
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or what used to be called about that used to
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clip onto my tool belt back and oh that’s when you see like when
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the guys are up on the pole and that’s right. See them fixing things.
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They have that phone on their head. That’s a yellow orange bright big
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phone because he had one I grab
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one of those and of course came back to your apartment was able to use the
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copper line plug in and make phone calls
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and everybody can make phone calls, right and everyone was able
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to tell our families we were safe. But now
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that you have a battery backup for when the power goes out.
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What about if your internet service goes out, do you
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have a backup for that as well? Well, that’s really important right?
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Because if you’re power goes out, well your Broadband modem or
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your cable modems that that’s gonna go down too. So we
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solve for that by having an LTE cellular
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radio inside of the device and we deliver that
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connectivity using not one but
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Carriers, so if the power goes out and say
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carrier one is impacted. Well, the device isn’t
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able to use carrier to and its own internal battery to continue providing
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dial terms of critical Life Safety Systems. That’s
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interesting. So here we can see the actual equipment that
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we use to install on the customer premises. This is
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the data Remote device and interesting thing. You can notice that
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there’s nothing plugged into the power connector, but it’s connected
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over LT and that’s that internal battery working and keeping
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that dial tone that you can see indicated by this led up on
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this port. So if I was to plug in a an old
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analog handset, I could actually make a
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quote unquote cordless phone call. So it’s
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a really heavy.
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cell phone
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Uh, you know much so much
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more than the old ones that you know used to carry around in a
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suitcase.
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You know like the one you used to have. Oh, I used to have one of those.
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You date yourself Max Are there
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specific Industries where you use the pots more frequently
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than others?
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You know really any industry where you have your own premise
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is going to require some type
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of analog connectivity for whether it’s an an elevator
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or a fire or security system an emergency
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phone, but we really see a lot of usage in
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healthcare in the retail verticals,
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you know regular box
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stores and big box stores as well. As
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you know, really the
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The anywhere there’s a need for legacy analog
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connectivity. You can look at it. We’ve got customers in Waste Management.
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We’ve got, you know customers in the oil
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and gas industry that use them for
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a monitoring their fuel pressure systems as well.
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As you know, various sensors
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along like gas lines for example, so if there’s
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a an increase in pressure that becomes dangerous or a
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decrease in pressure that indicates that there’s not enough flow
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the device is able to communicate that out
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and ensure that those systems are addressed correctly. I always
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say any commercial building
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That has well if it’s a commercial building, it
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has a fire alarm because it needs it for the certificate
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of occupancy. So that means it has copper or
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pots lines today any building that
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has an elevator because you need emergency services in case you
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get stuck in an elevator. They have pots lines or anyone
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that you still has a fax machine like in healthcare
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for example that a lot. Hey, I mean you mentioned
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in hospitals and funny you should say facts because
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I was in a health center recently and
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I noticed that they were sending and receiving faxes and
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I just I didn’t think anyone sent the facts except
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for my dad actually Health
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Care Facilities use facts a lot because they still
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transmit medical files using faxes. It’s a
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HIPAA complying Forum of transmitting private
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medical data, but to
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be, you know to be broader than that, I
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actually think everyone’s dad’s still use it
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probably so pause transformation.
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Estimated to have a cost Savings of 30% Where
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is the savings coming from so I
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could probably answer that the traditionally a
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pots line gets built by its
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basic Services depending on where it is in in the
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United States and then there’s all kinds of additional State charges
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or feature charges that are added on
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to that. So you might have a hundred pots
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lines or a thousand pots lines and they’re not all billed at
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the same rate because they’re all scattered in different states and our
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subject to different surcharges when you digitize service
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like we’re doing with this pot transformation solution.
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You can normalize what that monthly cost
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is per line and you can also stabilize
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it. So the rate doesn’t increase month over
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month. You’re getting the same rate for the entire contracted period
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so just by normalizing the
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right not increasing at month over month and
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then removing all these State charges that were
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traditionally associated with pots.
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We’re able to provide an immediate Savings
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of 30% How long does
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it take to replace a pod’s line with a pot solution
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how long it takes? We’ve actually taken
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a huge efforts to make sure that it’s as painless
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as possible for a given customer. So when we ship our
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equipment out, we don’t ship 10 boxes of you know, an antenna
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a the data Remote device power
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cables, you know wiring and
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all this we pre-built everything in our warehouse on a
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plywood backboard that’s using fire retardant paint
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and it’s all pre-wired pre-connected and
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the device is also pre-configured with all of
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the dial tone necessary for each analog device
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that’s going to be connected. So when that arrives on site for
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the technician they unpack one box then they
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just for pilot holes into the wall mount that
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and then apply power the device will go
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online over it’s LTE and now it’s ready to be tested and once
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it’s tested. Well, we can locate those Legacy.
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Cross connects they’re called and we can
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swing them over to the metal provided 66 block
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which we use for terminating the dial tone to the customer Analog
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Devices. Let me let me just
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confirm so that anybody listening to this under the
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age of 30 knows what you just said and 66 block
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is how we connect the service coming in
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or in this case. We’re replicating the old
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copper line coming in to this to the
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wiring that already exists in the building that goes out
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to where the facts machines are if we’re
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fasting for example, or what are the elevator lines connect so
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that when you hit that call Button, if you’re stuck in an elevator
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the call actually goes through so that that’s something we used
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to call a 66 block, huh? Interesting. What
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if I don’t have a service at the time of installation such
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as an alarm, but I would love to add
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that service later at a different time.
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Is that possible with the solution? So that’s a hundred
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percent possible and that’s that’s kind of two-fold right
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since
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A pre-wiring everything that’s going
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to be ready. We’re gonna have some unused ports that are going to be ready
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to be used at that 66 block. So the customer
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or an agent or
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you know, any of our account reps or employees
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can go in and they can do an ad service
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ticket and once that orders processed which
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only takes a handful of minutes because everything’s built with API and
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AI connectivity between all of
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our systems within an hour or even
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sooner that line of service will be ready for use
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and dial tone will be present at that 66 block. So
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at that point a customer can either commission Matt
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tell to send a smart hands technician to do that wiring
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or if they have capable on site hands, they can
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complete that termination themselves and you know, they don’t have to wait two
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three weeks and you know, when’s that technician gonna show
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up between 9:00 am and 6 PM? Those are
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fun Windows to waste our work days on all right.
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Oh, so when considering my pods lines,
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is there a minimum amount of lines needed.
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Yeah, that that’s actually a great question. I get that all
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the time.
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We don’t really have a minimum but it’s
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always important to remember for us to add the
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greatest value. We’re typically servicing medium to
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large businesses. So we kind of try to
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apply the same rule of thumb that we do in mobility
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in general, which is we tell everyone, you know, probably around
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25 lines or more as a
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safe bet for for an opportunity that
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would fit right with Mattel.
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A lot of times a business having a catchy vanity
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number allows customers to remember the business easier. For
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example that 1-800 number to get
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flowers that Max loves to call the time.
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I use it all the time. It’s your favorite. So the
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transforming pots lines to this digital solution require
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a business to change numbers. No, it
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doesn’t. In fact what we do is we
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call them published or non-published numbers. So basically if your
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customers or employees at other sites are
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aware of those, you know voice calling numbers or those
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facts lines. Well, we can go ahead and Port them to this platform
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and that’s without issue. And then what we do is
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any of the non-published lines like an elevator line, nobody calls
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the elevator people call from the elevator the fire
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panels and automated call that it’s the security panels
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are automated calls. So what we do is we will just
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replace those with net new numbers for as quick
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and painless as a turn up as possible. It really expedites the
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timeline for completing and install.
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Also is beneficial to those cost savings
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that Max talked about earlier. So the customers realize that 30%
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much sooner rather than towards the end of a project.
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man
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existing
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Well that brings us to game time.
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This is where in the podcast episode we
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play a game and for this episode. We’re gonna play a game
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called this or that that’s what I’ll just send you rapid fire
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options and you come back with your first
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choice. Are you ready? Let’s go. Okay.
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Future mountains mountains early bird
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or night owl I know.
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Giants or jets that’s the call
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or text.
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call
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Skydive or hot air balloon Skydive iPhone
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or Android Android? Oh, he’s
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with you that’s fishing all day. That’s why we
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get along fishing all day or Bike Tour dishing all
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day.
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Joe Namath or Joe, Montana
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I gotta be honest, Joe Montana. Oh good. You
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know I have a fun fact about these guys. Do you
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know that there are they are the only two players
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that were on a championship playing for
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their college team and then went on to quarterback
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for Super Bowl winning teams. I did not know
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that I didn’t know that either. I know having two
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boys that love football. I like to keep up on my
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football trivia.
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Uber or Lyft Uber
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City or nature
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Smokey the Bear or Woody the owl
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Well, that’s a tough one. I’m gonna go smoke you there. Do you
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know his motto?
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Only you can prevent forest fires. Yeah, that’s do. You
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know Woody the owls model no idea. I know
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it but you do.
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Yeah. Okay. What is it the hoot don’t pollute. Yeah.
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Oh, wow. I did not know that read minds or
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see the future.
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read minds
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cat or dog dog rock climb
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or zipline zipline
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Netflix or Amazon
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Amazon invisible or invincible
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invincible
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Stating to go out.
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Go out always an earlier just on
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time just on time laptop or PC PC
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download or stream.
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Download the famous Eleanor from
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the movie Gone in 60 seconds or the General Lee from
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The Dukes of Hazzard Eleanor all day. Oh, that’s
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a good movie. Right? I love the Dukes of half.
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I recently actually learned that Greg has
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a really interesting hobby. He works on muscle
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cars. Yeah. Yeah. I do Max. It’s interesting.
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My grandfather actually started the the
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family repair business back in the 20s and my dad
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36. He took it over and then my
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older brother took it over after that. So now I spent a
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lot of time well getting my hands dirty underneath cars
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and really doing a lot of tinkering so it’s been it’s
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benefiting me while I certainly save a bit on my
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repair bills.
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Yeah, that’s great. You guys really made a tough
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on me, by the way because you know as a Mopar guy, it’s really
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hard not to pick the General Lee. But I mean when you put it
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up against the Eleanor, what am I supposed to do? It’s it’s
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the muscle cards the icon.
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I can’t not pick it.
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That’s awesome tourist spot
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or Hidden Gem.
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Yankees are Mets. Thank you.
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The statement payment fortune or success and
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happiness doesn’t happiness. Awesome. That
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was great. Thank you for joining us today and helping
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us get a better understanding and the benefits of the pots
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transformation. Thanks for having me Erica and Max. It’s been
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a good time.
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To learn more about pots transformation or any
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of metals other services. Please go
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to metcal.net or contact your mettle sales
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representative.
