Video
Watch now.
Ed Fox, CTO of MetTel, discusses AI-generated voice sentiment analysis, real-time transcriptions, and data mining with intelligent voice.
MetTel Portal,
Powered by Bruin
Powered by Bruin
-
Federal EIS Portal
Portal for federal employees and agencies with dashboard, invoice and inventory management, reports, help desk, ordering and more.
Sign in -
Bill Pay Portal
Customer billing portal to access and pay
Sign in
your MetTel invoice. -
Agent Portal
Sales information portal for agent
Sign in
partners.
The Sentimental Value of Intelligent Voice
Share this Video
Other Recommendations
Video Transcript
The discussion revolves around AI, voice, and the contact center, particularly focusing on sentiment analysis, real-time transcription, and the ability to take actions based on that sentiment. The technology enables the data to be hyper-accessible, even in branch scenarios. Organizations can gather vast amounts of information from phone calls and mine it for valuable insights. This technology opens doors to applications like real-time Net Promoter Score (NPS) tracking, allowing users to ask questions on the phone and receive immediate answers, which can be integrated into their NPS system. In essence, this technology is making advanced data analytics accessible for everyone.