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Tamy Duplantis, VP of IT at Le Duff America, describes how Le Duff partnered with MetTel for their Digital Transformation, managed SD-WAN services, virtualization, and network security services.
Want more? You can also get the downloadable PDF of Le Duff’s case study.
We have seven brands, and across all of our brands, we have end of life systems and end of life non-standard infrastructure. And, with the primary objective of all restaurant companies now being to engage with guests digitally. As we began to define our technology strategy, starting with how do we engage with our guests, we then worked backward to what are the integrated platforms that we’re going to need to implement to provide mobile single view of the customer CRM systems and mobile apps.
We discovered that it all began with our infrastructure layer. So we worked with MetTel to define a platform as a service, fully managed and monitored. It comes with all new equipment, including a brand new rack and all new AC wifi access points, standard network configuration to support and maintain the stores more easily. The greatest result out of this is we’ve eliminated many single points of failure. If we don’t have internet connectivity in our stores, we can’t deliver online orders into our point of sale system, leading to a guest showing up without their mobile order. Additionally, without internet connectivity, we can’t process credit card payments, impacting our revenue.