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MetTel’s 10th annual Innovation Summit in Scottsdale, hosted by Lori Thomas, explored the meteoric rise of genAI, the arrival of the mainstream commercial space communications industry, new updates for cybersecurity, IoT, mobile devices, digital workplace services and more with top enterprise clients and technology partners such as Samsung, VMware by Broadcom, Google, Dell, Cisco among others.
It took mobile phones 16 years to reach a hundred million users, and ChatGPT just two months. We will continue to see strong adoption of Gen AI with 82% of business leaders saying that they have either deployed or plan to deploy Gen AI in the next 12 months.
One small step for man, one giant leap for mankind. Back in 1986, I met Neil Armstrong on my first day at work. When I met him, I asked, “Neil, how did you come up with that?” He looked at me and said, “Mike, I didn’t think about what I was going to say on the moon.” After I landed on the moon, he was like, “Really?” He goes, “Mike, if I don’t land on the moon, there’d be no reason to say anything.” I get asked by the press right before we’re about to go to quarantine, “Have you thought about what you’re going to tweet?” I just channeled Neil Armstrong and said, “No, I have not, and I’m not going to. We have to get to space first.” Then I get to space and I’m looking at the computer screen and realize the advice I got from my hero was the worst advice I’ve ever gotten in my life. There’s no way that this guy thought about this thing on the moon. He lied to me. I can’t think of a thing and I’m just floating around in orbit.
The goal for Starlink, as we continue to think about where the company is going, is to connect the unconnected and give everybody the chance to be on the internet, experience its usability, give their voice to the rest of humanity, and contribute to the economic environment around here. We found that we still had about 25% of our folks working in these really remote geographic areas. We could not find local carriers. Either it was cost-prohibitive to introduce terrestrial options or they just wouldn’t go out there and do the construction. So we worked with MetTel and introduced Starlink at quite a few locations, and it’s gone really, really well.
Companies are built on three things: their architecture (who’s in charge), their routines (what do we do), and their culture (how do we decide what to do next). AI is challenging all three of these simultaneously by starting to automate decision-making, giving context about what goes on across the organization, and automating routines. It is forcing a culture where much more junior people are required to have the decision-making skills and authority to deal with the complexity they’re about to face.
If your plan is to just introduce generative AI in your organization solely for productivity, that’s going to be a miss, or statistically, it’s going to be a miss. You want to strategically align it with your business objectives. Anybody can know about the high-level, top-line AI buzzwords with a few prompts in GPT. Don’t waste your time trying to win that battle. Changing your perspective and focusing on where you can apply it, what consumption method you’re going to use, and how you’re going to partner, build, or buy to get it executed is the best way to succeed in driving ROI within your business. I promise, generative AI is likely one of the most significant changes to work since, let’s say, the agricultural or even the industrial revolution. It’s a new tool. It’s scary. Yes, it can be powerful. Can it improve productivity? Absolutely. But are you willing to sort of take the dive?
I just have to give MetTel so much kudos because when we signed those agreements to start working as a partner, everything that I brought to them saying, “We need to do this, we need to do that,” they provided the resources to do it. It wasn’t an extra charge, and the solution just became that much stronger. The attack surface itself has vastly expanded. It’s no longer a certain known device at a particular site. Everything becomes an attack surface. We have to secure every element at that site in order to truly protect that environment. We needed a solution that we could have nationwide with one provider. These are hard projects to do because of all the logistics. What I’ve appreciated in the partnership with MetTel is when we do run into issues, you want a partner that you can work together with to solve those challenges. Sometimes that’s rare to find.
We acquired 14 companies last year, a pretty staggering amount to keep up with without exponentially scaling your IT group. With the MVAs program, we have been able to offload that managed services to MetTel. That’s all being done with managed services. With the MA solution, you hand one of your patients a watch, and they’re actually able to have data-driven conversations around how they’re feeling and what it looks like for them moving forward. It’s no longer a case where you have to trust the patient to tell you exactly what they’ve been doing. Now you can literally analyze it in real-time and make sure that everyone is okay.
This is all really meant to be food for thought for you guys to start thinking of the art of the possible, where you can utilize different types of use cases within your specific industries, and then talk to each other, learn from each other. With that, I just want to say thank you again.