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The insurance industry is at an inflection point with customer experience (CX). Insurers face tremendous pressure on growth and profitability spurred by industry consolidations, market volatility, cyber threats, new market entrants, climate change, and more. At the same time, customers are expecting more seamless, personalized, and digital-first experiences.
Talkdesk Financial Services Experience Cloud is the end-to-end CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business. It comes pre-integrated with Claims Management Systems (CMS), Policy Administration Systems (PAS), and Customer Relationship Management (CRM) systems, pre-designed with customer-carrier workflows, and pre-trained with AI and insurance intent libraries that enable empathetic service.