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MetTel, a 5X Leader in Gartner’s 2024 Magic Quadrant for Managed Network Services, is proud to partner with Talkdesk, a leader in customer experience and Contact Center as a Service (CCaaS) technology. MetTel’s Contact Center as a Service (CCaaS) uses automation and intelligent engagements to help agents and improve the customer experience. From a small group of support agents to a globally dispersed call center, our cloud contact center leverages Artificial Intelligence (AI) to optimize customer service through one unified, seamless, purpose-built platform.