Through its subsidiaries, partnerships, and joint ventures, this leading healthcare corporation operates almost 100 general acute care hospitals, dozens of short-stay surgical hospitals and nearly 500 outpatient centers in the United States, plus several facilities in the United Kingdom.
This healthcare company is experiencing continuous growth, expansion, and success. However, its telecom systems were expensive, aging, and relied upon outdated technology. The company depended on multiple telecom carriers to provide connectivity across the country, which involved the processing and managing of many invoices and contracts. This resulted in inconsistent rates across the organization, overwhelming invoice and contract management, and a decentralized network monitoring and management process. The company needed more bandwidth and it was paying unreasonably high prices for what little it had. A few locations had premise-based call center systems but, overall, it had no cohesive plan for the future. This major healthcare provider needed to deploy consistent service and management to all its locations seamlessly without interfering with normal business operations.