Grand America Hotel & Resort (GAHR), a leader in the premier hospitality industry, offers upscale accommodation and event hosting services, including ski resorts, condos, long-term apartments, conference rooms, ballrooms, restaurants, and a spa. Their contact center is instrumental in providing the white glove customer experience for which they are known.
Facing an upcoming license renewal of their on-premise contact center, GAHR used the opportunity to investigate other solutions that could better meet their needs. In addition to general functional improvements, they needed flexibility, tight security, and rapid project deployment. MetTel’s Contact Center as a Service powered by Talkdesk, coupled with MetTel’s Managed SD-WAN, addressed all the challenges that GAHR faced and proved to be the ideal choice for their call center transformation. Read the case study to learn more.