Artificial intelligence (AI) isn’t just a buzzword; it’s reshaping the very fabric of network services. MetTel is thrilled to announce an unprecedented achievement that underscores our commitment to AI-driven innovation: we’ve been recognized as a Leader in the Gartner Magic Quadrant for Managed Network Services for the fifth consecutive year. This distinction makes us the first and only US-based company to achieve this milestone, solidifying our position as a true, home-grown industry pioneer.
Gartner’s recognition highlights the tangible impact of our AI-powered managed network services. As Gartner notes, MetTel “continues to be top performing” in network automation, a testament to the power of our Intelligent Process Automation application. This technology, a cornerstone of our managed network services, actively manages 100% of reported network incidents, autonomously resolving 61 percent without human intervention. This translates to unparalleled network uptime and performance for our customers, while also empowering our network analysts to be 87% more efficient over the past 5 years, focusing on complex issues that require human expertise.
The Power of Partnerships & SD-WAN Expertise
Our success is amplified through strategic collaborations, particularly with VMware by Broadcom, a seven-time consecutive Leader in the 2024 Gartner® Magic Quadrant™ for SD-WAN. Their expertise, coupled with their Leader ranking in critical SD-WAN use cases outlined in the 2024 Gartner Critical Capabilities for SD-WAN report, makes them an invaluable partner in delivering best-in-class SD-WAN solutions to our clients. This partnership is a cornerstone of our industry-leading customer satisfaction ratings and has increasingly become the platform for our integrated security solutions.
Why SD-WAN Matters in an AI-Driven World
SD-WAN is no longer just a nice-to-have; it’s a foundational element of modern, agile networks. Since this is our fifth time in as many years to be recognized as a leader in Gartner’s Magic Quadrant, it’s only fitting to provide five benefits on what is fueling the growth of SD-WAN:
- Enhanced Network Agility and Scalability: Managed SD-WAN empowers businesses to adapt to evolving network demands in real time, seamlessly integrating new locations and supporting distributed workforces.
- Improved Application Performance: By intelligently prioritizing business-critical applications and removing anomalies from layer 3 services, SD-WAN ensures optimal application performance and end user experience, even for bandwidth-intensive applications.
- Reduced Costs and Complexity: SD-WAN simplifies network management, reduces reliance on expensive MPLS connections, and optimizes bandwidth utilization, leading to significant cost savings.
- Enhanced Security: SD-WAN/SASE/SSE combined solutions incorporate advanced security features such as next-generation firewalls, intrusion prevention systems, and secure, aware network access and VPN tunneling, providing robust protection against cyber threats. This foundation is quickly becoming the cornerstone of much larger enterprise Zero Trust initiatives.
- Simplified Application Connectivity: As businesses continue to migrate applications between data centers, the cloud, SaaS providers and the recent migration to the edge, SD-WAN and SASE facilitates direct and secure connections to the most optimized location of the application, optimizing performance and reducing latency while maintaining a unified security posture.
MetTel: Pioneering the Future of AI-Powered Networks
Gartner’s recognition, coupled with our highest rating on vision within the Magic Quadrant, fuels our passion for pushing the boundaries of what’s possible with AI in networking. We remain committed to:
- Expanding AI Integration: We’re continuously exploring new ways to leverage AI and machine learning to enhance our network operations, proactively identify and resolve issues, and deliver even greater value to our customers.
- Driving Innovation in Customer Service: Our AI Engine for Customer Service, recognized with a Gold Stevie Award for Innovation, exemplifies our dedication to providing exceptional customer experiences through AI-powered solutions.
As we navigate an increasingly complex and interconnected world, AI will continue to be the driving force behind network transformation. MetTel is proud to be at the forefront of this evolution, leveraging our expertise, partnerships, and unwavering commitment to innovation to empower businesses with intelligent, agile, and future-ready networks.