MetTel

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National Food and Beverage

Client: The world's third largest hamburger fast food chain
Client since: 2012
Featured Products: POTS, Broadband Solutions, Wi-Fi, DSL, Cable, Wireless, Ethernet, Primary and Backup Services, Professional Consultations and Project Management

Challenges:

  • The customer had over 100 carriers dispersed across 2,000 total locations
  • Barraged with hidden fees and erroneous charges by their previous primary carrier, the customer sought to reduce their communications spend with improved transparency and efficiencies
  • Current operations were unrealistic for scaling and standardizing franchise communications
  • Bandwidth was insufficient to deploy enhanced digital features including digital signage and POS systems
  • With 3 months to complete their migration, the customer needed a partner that would work closely with their internal teams to consistently meet their SLAs

MetTel Solution:

  • Communications were migrated from 100+ carriers over to MetTel
  • Customer inventory was audited and imported into the Bruin communications management platform for maximum transparency and deeper insights into communications usage and spend
  • A dedicated team of experts was provided for ongoing project management ensuring that all projects were delivered according to expectations and that all SLA’s were met
  • Ongoing standardized programs were established with MetTel for all future franchisee communications

Results:

  • 267 stores effectively upgraded with enhanced Wi-Fi technology
  • 157 more locations in process of installing, de-commissioning, and reinstalling various communications lines
  • 54% savings delivered to the customer within 1 year
  • $1.6M in savings annually identified through carrier and invoice consolidation
  • Over $4M in in hard and soft savings to date
Looking to reproduce similar results with all new franchisee businesses, the national chain has since included MetTel in its buyer’s guide to guarantee reliable, optimized results and consistent savings across all of its locations.

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