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​Civilian Agency

Client: ​Civilian Agency
Client since: 2013
Featured Product: Bruin Communications Management Platform, Re-Bill, POTS, Advanced Services

By the Numbers:
19,500 service accounts consolidated
$8 million in savings within the first two years

Challenges:

A ​civilian agency approached MetTel to facilitate its government-mandated effort in reducing costs, while improving sustainability and operational efficiencies. The customer was overloaded with uneconomical and labor intensive billing operations, running its telecom invoicing through a massive, on-premise data infrastructure that was overly complicated and insufficient. The result was a significant annual cost, near $2 million, due to erroneous fees, invoice charges and inefficiencies including:

MetTel Solutions:

With customized coding for hierarchy and billing structures, uniform invoice uploads through MetTel’s Bruin platform, and imported asset data, the customer:

Results:

After migrating 80% of the customer’s accounts through MetTel’s platform within four months, the government department achieved nearly $8 million in savings within the first two years.

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